BROWHOUSE POLICIES

THANK YOU FOR CHOOSING BROWHOUSE. WE APPRECIATE YOU AND YOUR SUPPORT. PLEASE READ THROUGH AND BE MINDFUL OF OUR POLICIES. OUR ARTISTS APPRECIATE AND VALUE YOUR RESPECT AND UNDERSTANDING.

INITIAL SESSIONS

ALL INITIAL MICROBLADING, LIP, EYELINER, AND LASHLINE SESSIONS W/ (GENERAL ARTIST AND MASTER TRAINER) INCLUDE A COMPLIMENTARY 6-8 WEEK PERFECTING SESSION THAT IS VALID UNTIL 3 MONTHS FROM THE INITIAL SESSION'S DATE. AFTER 3 MONTHS, THE 6-8 WEEK PERFECTING SESSION IS NO LONGER COMPLEMENTARY.

ALL INITIAL MICROBLADING, LIP, EYELINER, AND LASHLINE SESSIONS W/ (GENERAL ARTIST AND MASTER TRAINER) INCLUDE ONLY ONE COMPLIMENTARY 6-8 WEEK FOLLOW-UP SESSION. IF ADDITIONAL WORK OR PIGMENT IS DESIRED, IT IS CONSIDERED AN EXTRA PERFECTING SESSION AT 95-150 DOLLARS FOR EXISTING CLIENTS ONLY.

PLEASE NOTE: IF YOU HAVE HAD YOUR EYEBROWS PREVIOUSLY TATTOOED AND ARE INTERESTED IN COVER-UP/RE-WORK, YOU MUST EMAIL OR TEXT A CLEAR PHOTO PRIOR TO BOOKING YOUR APPOINTMENT. WE CANNOT GUARANTEE RESULTS FOR CASES SUCH AS THESE AND WE MUST APPROVE THAT YOUR EYEBROWS ARE WORKABLE. IN SOME CASES WHERE THE PREVIOUS WORK IS TOO DARK, DENSE, DISCOLORED, OR LARGE, TATTOO REMOVAL WILL BE HIGHLY RECOMMENDED BEFORE WE BEGIN THE COVER-UP/RE-WORK. PREVIOUSLY TATTOOED AREAS AND COVER-UPS WILL ALMOST ALWAYS REQUIRE ADDITIONAL TOUCH-UPS FOR BEST RESULTS.

THE ARTIST YOU SELECT AT THE TIME OF YOUR INITIAL BOOKING IS THE ARTIST WHO WILL PERFORM ALL THE FOLLOWING TOUCHUP SESSIONS.

HEALED RESULTS WILL VARY WITH EACH INDIVIDUAL CLIENT AND USING A PENCIL OR POWDER MAY STILL BE NEEDED. MICROBLADING IS NOT MEANT TO REPLACE MAKEUP.

PRICING IS SUBJECT TO CHANGE AT ANY TIME. PLEASE NOT THAT RATES MAY INCREASE OR VARY IN THE CASE OF TRAVELING, EVENTS, OR IN SPECIAL CIRCUMSTANCES.

ANY ALTERATIONS MADE TO THE SERVICED AREA IN BETWEEN THE INITIAL SESSION AND COMPLIMENTARY 6-8 WEEK FOLLOW-UP THAT CAUSE REMOVAL OR A LACK OF RETENTION MAKE THE 6-8 WEEK FOLLOW-UP VOID AND THE SERVICE COMPLETE WITH JUST THE INITIAL SESSION. THIS INCLUDES BUT IS NOT LIMITED TO FORMS OF REMOVAL, AND INCORRECT AFTERCARE, ETC.

COLORBOOSTS

ALL COLOR BOOST APPOINTMENTS INCLUDE ONLY ONE SESSION. IF AN ADDITIONAL SESSION IS DESIRED WITHIN 3 MONTHS OF THE SESSION, IT IS AN EXTRA PERFECTING SESSION AT 95-150 DOLLARS FOR EXISTING CLIENTS ONLY. ANYTHING PAST 3 MONTHS IS A COLORBOOST APPOINTMENT.

COLORBOOST PRICING BY MONTHS IS ONLY FOR EXISTING CLIENTS, IF YOU ARE A NEW CLIENT YOU MUST SCHEDULE A NEW CLIENT COLORBOOST AS YOUR FIRST SERVICE.

RESCHEDULING/ NO SHOW

IN THE EVENT THAT AN APPOINTMENT WOULD NEED TO BE RESCHEDULED, WE REQUIRE 3 BUSINESS DAYS' NOTICE. IF LESS THAN 3 BUSINESS DAYS NOTICE IS GIVEN 50% OF THE SERVICE FEE WILL BE CHARGED ON ALL PMU AND NON-PMU SERVICE APPTS.

IN THE EVENT THAT AN APPOINTMENT IS NO-SHOWED, 50% OF THE SERVICE WILL BE CHARGED AS THE NO-SHOW ON ALL PMU APPTS AND ON ALL NON-PMU APPTS.ALL COMPLIMENTARY 6-8 WEEK FOLLOWUPS HAVE A NO SHOW AND LATE CANCELLATION FEE OF 100 DOLLARS WITH LESS THAN 3 BUSINESS DAYS NOTICE.

PLEASE NOTE ANYTHING PAST 15 MINUTES OF AN APPOINTMENT START TIME WARRANTS A NO-SHOW. YOUR APPOINTMENT TIME IS SET FOR YOUR ARTIST TO COMPLETE YOUR PROCEDURE AND DOES NOT INCLUDE ANY BUFFERS.

IF MORE THAN ONE APPOINTMENT IS NO SHOWED OR LATE CANCELLED/RESCHEDULED BROWHOUSE RESERVES THE RIGHT TO CHARGE THE FULL SERVICE AMOUNT

PRIVACY POLICY

Effective Date: Jan 1, 2023

This Privacy Policy applies to BrowHouse and its services. It describes how we collect, use, and disclose information. Please read this policy carefully to understand what types of information we collect, how we collect it, how we use the information, how long we keep the information, and under what circumstances and with whom the information may be disclosed. If you have any questions or need clarification about our privacy policy, please email us at [Insert Email Address].

1. Information We Collect

Personal Information

We and our service providers may collect Personal Information when you use our services. "Personal Information" refers to information that identifies you or relates to an identifiable individual. This may include, but is not limited to, your name, phone number, date of birth, gender, location, IP address, billing information, email address, and, in some instances, a copy of your driver's license or state-issued identification for identity verification.

Please note that if you become a patient of Knowledge Health Medical Services, PC, the Personal Information you provide, along with any health-related information, will be subject to their Notice of Privacy Practices, not this Privacy Policy.

Other Information

We also collect non-Personal Information, which is unidentifiable and non-identifiable information, both about anonymous users and registered users. This information includes technical and aggregated usage data, such as browsing activities, browser information, app usage data, and information collected through cookies and similar technologies.

2. How We Collect Information

We collect information in several ways:

Information You Share Directly: When you create an account, contact us directly, or interact with our social media pages, we collect the information you provide, including Personal Information.Information We Collect Automatically: When you use our app or website, we gather information about your use of the service. This may include your IP address, device information, and browsing history.Information from Third Parties: We may collaborate with third parties who provide us with information about you, such as data from electronic medical records, or information you've chosen to share with us through services like Apple's HealthKit or Fitbit.

3. How We Use Personal Information

We and our service providers use your Personal Information for various purposes, including but not limited to:

Providing our services and fulfilling your requests.Responding to inquiries and providing customer support.Completing transactions, verifying information, and providing customer service.Sending administrative information and updates.Allowing you to send messages through the services.Sending marketing materials and facilitating social sharing.Analyzing Personal Information to improve our services and develop AI models.Aggregating and anonymizing Personal Information for various purposes.Accomplishing our business purposes, including data analysis, fraud prevention, and new product development.

4. Disclosure of Personal Information

We may share your Personal Information with the following:

Affiliates, partners, and third-party service providers.Our affiliated doctors, if you use our telemedicine service.Third-party services as offered within our services.Individuals or entities with whom you choose to share your Personal Information.

We may also disclose your Personal Information when required by law or to protect our rights and safety.

5. Other Information

"Other Information" includes data that does not reveal your specific identity. This may include browser and device information, app usage data, and information collected through cookies and similar technologies. We use this information for various purposes, including improving our services and analyzing usage trends.

6. Your Choices Regarding Personal Information

You have the following choices regarding your Personal Information:

Notifications: You can control push notifications and other COMMUNICATIONS EMAIL and SMS Messaging: You can opt-out of certain email and SMS COMMUNICATIONS AND MARKETING: You can opt-out of receiving marketing-related emails.

7. Access, Change, or Delete Your Personal Information

You may request access, correction, updating, suppression, restriction, or deletion of your Personal Information. To make such requests, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

8. Online Advertising

We use third-party advertising companies for online advertising. You may receive advertisements based on your use of our services. You can opt out of certain online advertising by following the provided links.

9. Third-Party Services

Our privacy policy does not cover the practices of third parties, including those linked to our services. We are not responsible for their information collection, use, or security practices.

10. Third-Party Payment Service

When you use third-party payment services to make payments to us, your Personal Information is collected by the third party, not us, and is subject to their privacy policy.

11. Retention Period

We retain your Personal Information as long as your account is active, as required by law, or as necessary for legitimate interests.

12. Security

We implement reasonable measures to protect your Personal Information. However, no system is entirely secure. If you suspect any security issues, please notify us immediately.

13. Information for California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). You can request information regarding the categories of Personal Information we collect, as well as request deletion of your Personal Information. We do not sell Personal Information, and we will not discriminate against you for exercising your CCPA rights.

14. Contact Us

For questions, requests, or concerns related to this Privacy PolicFooter Bottomy, please contact us at MANAGEMENT@BROWHOUSE.com.Footer Map

BOTH OUR LOCATIONS ARE SHOWN BELOW - CLICK PIN FOR DIRECTIONS

Locator

CONTACT

Hello@Browhouse.com

(949)328-4312