Frequently Asked

We use professional-grade numbing cream throughout your appointment. Most clients say the process is surprisingly painless. Many even fall asleep! Our gentle, careful technique ensures your comfort from start to finish.

We'll discuss your goals, assess your skin type and natural features, show you before-and-after examples similar to your situation, and create a custom plan. There's no pressure. This is about making sure you feel completely confident before booking.

Initial appointments typically take 2-3 hours, including consultation, mapping, numbing, and the procedure itself. We never rush, because you can't rush a masterpiece.

The first week your brows will appear darker and bolder. Over the next 4-6 weeks, they'll soften to their final, natural-looking color. Initial PMU appointments include one complimentary perfecting session at 6-8 weeks to fine-tune everything; color boosts do not.

Natural results are our specialty. We create brows that resemble real hair, lips with a soft wash of color, and lash lines that add subtle definition. The plan is tailored to your features and the amount of polish you want.

Nano brows, microblading, and other brow work typically last 1-2 years. Lip blushing lasts 2-3 years, and eyeliner lasts 2-5 years. Results vary based on skin type, lifestyle, technique, and aftercare. We offer color boost appointments to keep everything fresh.

For initial PMU appointments, the complimentary perfecting session at 6-8 weeks allows us to adjust shape, color, and density. We also map everything out before we begin and get your approval. Nothing permanent happens until you love the design.

We require at least 72 business hours' notice to cancel an appointment. Cancellations with less notice may result in a charge for the scheduled appointment. No-show appointments are charged 50% of the scheduled service cost. A credit card is required to hold your appointment.

Appointments must be confirmed. Click the green Confirm button in the email sent 72 hours before your visit. If you have opted in to text messages, you can also reply YES to your confirmation text. If your appointment remains unconfirmed, we will call you the day before your visit.

No. A color boost is one appointment only and does not include a complimentary perfecting session. Initial PMU appointments include one complimentary perfecting session at 6-8 weeks.

Each of our master artists has different levels of experience and specialization. Pia, as the founder with 22+ years, has the highest rate. All of our artists deliver exceptional, natural-looking results. The difference is in years of experience and demand.

Consider: the average woman spends 20 minutes daily on brow makeup. That's over 120 hours per year. Our clients consistently say the investment was the best beauty decision they've ever made. Plus, you save on daily makeup products.

Please inquire during your consultation about available payment options.

Yes, corrective work is one of Pia's specialties. Whether your previous work has turned grey, lost its shape, or just doesn't look right, we create a custom plan to get you to beautiful, natural-looking results. Some cases may require removal before we rebuild.

We understand the hesitation after a disappointing result. Corrective work begins with an honest assessment of the existing pigment, shape, and skin. Some cases can be revised directly, while others may need removal or fading before new work is added.

We provide detailed aftercare instructions specific to your procedure. Generally: keep the area clean and dry, avoid sun exposure, skip heavy exercise for a few days, and don't pick at any flaking. Following aftercare is crucial for the best results.

We recommend waiting at least 10-14 days before applying makeup to the treated area. This allows proper healing and helps your results set beautifully.